Resubmitting an Application

If your DCash wallet application has been declined you will receive a notification when you next open the DCash application, which will prompt you to Edit your Personal Information. This prompt allows you to correct any existing information on your application or add any additional information which may have been missing.

If you believe that your application was wrongfully declined, please contact your Financial Institution or Agency. Details about your Financial Institution or Agency may be found in the bottom section of the menu bar on your DCash wallet.

To update your application with the correct information, use the following steps.

  1. Open your DCash Consumer wallet and select Edit Personal Information


  2. Here, you will be able to review your information and make any necessary changes to your application.

    You may edit your First Name, Last Name, Date of Birth, Phone Number, Bank Account Number.


Note: Once you resubmit an application with adjusted or new information, the Agency or Financial Institution will review it. This review may take a further 1-2 business days to verify the changes to your application.

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