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Issues Scanning an ID

Users who register for a DCash account without a code from their bank, will need to scan their photo ID and provide a picture of themselves for verification. If you are having trouble scanning your ID:
  • Make sure that you are using an ID with a photo (other forms of ID may scan but will not be accepted)
  • Follow the onscreen instructions for focusing and capturing the image
  • Hold your camera steady
  • Make sure the camera lens is clean and focused on your ID
  • Lay the ID on a solid, dark background
  • Both sides of the ID (except for passports) need to be scanned

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