Issues Scanning an ID

Users who register for a DCash account without a code from their bank, will need to scan their photo ID and provide a picture of themselves for verification. If you are having trouble scanning your ID:

• Make sure that you are using an ID with a photo (other forms of ID may scan but will not be accepted)
• Follow the onscreen instructions for focusing and capturing the image
• Hold your camera steady
• Make sure the camera lens is clean and focused on your ID
• Lay the ID on a solid, dark background
• Both sides of the ID (except for passports) need to be scanned