Payment Errors

Invalid payment code. Please check the payment code and try again.

• Rescan the payment QR code
• If you’re entering the code manually, check for typos
• Whenever possible, copy and paste codes

Failed to read QR Code. Please verify this is a DCash Wallet QR Code.

• Scan the payment QR code directly from the other party’s device
• Only scan payment QR codes generated from the apps
• If a printed payment QR code is damaged or cannot be scanned successfully, try copying and pasting or entering the payment code manually

Provided destination address is invalid

• Scan the payment QR code directly from the other party’s device
• Only scan payment QR codes generated from the apps
• Rescan the payment QR code
• If you’re entering the code manually, check for typos
• Whenever possible, copy and paste codes

Could not complete transaction. This amount is greater than your current balance.

• Send a smaller payment amount

The camera is unavailable

• Make sure your device has a camera
• Make sure the app has permission to access your camera
• Enter the payment code manually