Payment Errors

Invalid payment code. Please check the payment code and try again.

• Rescan the payment QR code
• If you’re entering the code manually, check for typos
• Whenever possible, copy and paste codes

Unknown Error. Missing payment code from payment request: [...]

• Scan the payment QR code directly from the other party’s device
• Only scan payment QR codes generated from the apps
• If a printed payment QR code is damaged or cannot be scanned successfully, try copying and pasting or entering the payment code manually

Unknown Error. Unable to process payment: [...]

• Scan the payment QR code directly from the other party’s device
• Only scan payment QR codes generated from the apps
• If a printed payment QR code is damaged or cannot be scanned successfully, try copying and pasting or entering the payment code manually

An error has occurred. Provided destination address in invalid

• Scan the payment QR code directly from the other party’s device
• Only scan payment QR codes generated from the apps
• Rescan payment QR code
• If you’re entering the code manually, check for typos
• Whenever possible, copy and paste codes

An error has occurred. Unable to complete transaction. Insufficient funds to make this transaction. Please check the amount and try again.

• Send a smaller payment amount

An error has occurred. Unable to complete transaction. The amount is over the recipient’s daily receiving limit. Please try a smaller amount or wait for the time limit to reset.

• Send a smaller payment amount
• Wait a day and resend the payment

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• Make sure your device has a camera
• Make sure the app has permission to access your camera
• Enter the payment code manually

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• Close the app, reopen, and try the transaction again