Tutorials
Troubleshooting Errors
Payment Errors
Invalid payment code. Please check the payment code and try again.

- Rescan the payment QR code
- If you’re entering the code manually, check for typos
- Whenever possible, copy and paste codes
Unknown Error. Missing payment code from payment request: [...]

- Scan the payment QR code directly from the other party’s device
- Only scan payment QR codes generated from the apps
- If a printed payment QR code is damaged or cannot be scanned successfully, try copying and pasting or entering the payment code manually
Unknown Error. Unable to process payment: [...]

- Scan the payment QR code directly from the other party’s device
- Only scan payment QR codes generated from the apps
- If a printed payment QR code is damaged or cannot be scanned successfully, try copying and pasting or entering the payment code manually
An error has occurred. Provided destination address in invalid

- Scan the payment QR code directly from the other party’s device
- Only scan payment QR codes generated from the apps
- Rescan payment QR code
- If you’re entering the code manually, check for typos
- Whenever possible, copy and paste codes
An error has occurred. Unable to complete transaction. Insufficient funds to make this transaction. Please check the amount and try again.

- Send a smaller payment amount
An error has occurred. Unable to complete transaction. The amount is over the recipient’s daily receiving limit. Please try a smaller amount or wait for the time limit to reset.

- Send a smaller payment amount
- Wait a day and resend the payment
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![[No error text, but camera is unavailable]](/images/merchant/support_images/iOS-merchant-cameraunavailable.png)
- Make sure your device has a camera
- Make sure the app has permission to access your camera
- Enter the payment code manually
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![[No error text, but page never loads]](/images/merchant/support_images/iOS-merchant-stuckloadinggrahpic.png)
- Close the app, reopen, and try the transaction again
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