Tutorials
Troubleshooting Errors
Sign-in Errors
Invalid username or password

- Make sure the entire email address is entered
- Check the username
- Check password spelling (use the eye icon to make the password visible)
- If you're still unable to log in, click 'Forgot password or username?' to reset your password.
Authentication Failed

- Make sure to use the fingerprint that is registered to your device
- Try logging in with your password
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