Frequently Asked Questions
Which services does DCash eCommerce offer?
DCash eCommerce provides the ability for customers and businesses to pay for goods and services using DCash on your website.
What do I need to get started with DCash eCommerce?
Businesses must sign up for a DCash Merchant wallet with their Financial Institution of choice, then download the DCash Merchant app and follow the signup process.
Which types of transactions does DCash eCommerce support?
DCash eCommerce can be used for any website transaction, but may also be implemented for point-of-sale payments and paper invoicing by using either the generated QR code or the invoice ID.
Do you have a plug-in available to add to my website?
Any business with a DCash Merchant app has access to a web plugin for connecting your DCash Merchant Wallet to your website as a payment option for your customers. To use the web plugin, your developer will need to include the plugin script in your website using the guidelines found here.
The available plugin is geared towards website transactions, but other advanced integration options are available (please contact firstname.lastname@example.org for more information).
How fast will I receive payments from users paying with DCash?
Payments made with DCash settle in a few seconds or less; comparable to the speed of major credit card networks.
How do I accept payments with DCash eCommerce?
All you need to do is sign up for a DCash Merchant Wallet, and set up your DCash web plugin, and payments made against your eCommerce invoices will accrue in your wallet.
Can I include shipping costs or taxes?
The DCash eCommerce plugin accepts a total amount of the invoice provided, which should include all necessary fees such as shipping, taxes, fees, discounts, as required for your business.
How do you issue refunds?
You can issue partial or full refunds via the DCash Merchant App for specific transactions directly as needed; this is a feature of the Merchant App in general and not specific to eCommerce.
Is there a way to change the styling of the DCash button or modal on my website?
If you wish to implement the DCash button or modal, there are references available to support a more direct implementation via the DCash APIs; please contact email@example.com for more information.
How is fraud handled?
DCash has many security features to minimise fraud, and more specifics can be found in this security FAQ. In the event that there is suspected fraud, the applicable criminal laws, consumer protection laws and/or civil laws are available to the complainant to seek redress.
What does it cost me to use DCash eCommerce?
For the purposes of the pilot, all costs of the DCash system are currently borne by the ECCB; please note that any costs for a merchant’s online presence or webstore will be the responsibility of the business.
Can I sell items through a subscription or have recurring billing?
Subscriptions or recurring billing is not directly supported by the DCash system at this time, but the eCommerce payment route can be used to support external payment or invoice scheduling if that scheduling is managed by the merchant or the merchant’s systems.
Does the eCommerce gateway support payments from countries outside of the Eastern Caribbean?
If the user has an activated DCash wallet, they can transact from anywhere in the world through the DCash eCommerce.
What can a business expect in terms of the onboarding experience?
Businesses will leverage DCash eCommerce documentation as well as direct support from the ECCB and implementation partners to onboard.
What support is provided if I need help with my eCommerce icon? For example, do they offer phone support or at least a chat function?
Please contact firstname.lastname@example.org with questions not covered by documentation.
How can I complete reports and reconciliation?
DCash provides export support for transaction information within the DCash Merchant app. The DCash Merchant app provides an export feature to download transaction data for use with any reporting or reconciliation activities.